Privacy Policy
Last Revised: April 8, 2024
Rovi Inc. respects your privacy. This Privacy Policy (“Privacy Policy”) explains how rovi, Inc. (“rovi”, “we,” “us,” or “our”) collects, uses, and shares your personal information. This Privacy Policy applies when you use and interact with our websites, web applications, and mobile applications, or when you otherwise communicate or connect with us (including through social media, Carplay, or otherwise) (collectively the “Services”).
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy and consent to Rovi’s collection, use and disclosure of personal information and other information as set forth herein. If you do not consent to the terms of this Privacy Policy, you should not access or use the Services in any way and should immediately exit them.
Privacy Policy Updates
We may periodically revise this Privacy Policy at any time, by posting an amended Privacy Policy on the websites and in the applications. Notification of material changes will be e-mailed or otherwise communicated to you. Your continued use of the Services after any revisions means you consent to and accept the revised Privacy Policy.
Collection of Information
We obtain personal information and other information about you from a variety of sources. This includes personal information you provide to us, information we gather through automated means, and information we obtain from other sources.
Information you provide to us
We collect personal information that you provide to us when you use the Services such as when you sign up for an account, link to Rovi through Smartcar, search for a charging station, or check in to a charging station. This information may include:
Contact Information and Identifiers such as:
- First name
- Last name
- E-mail address
- Phone number
- User id (if connecting through Smartcar)
- Password if connecting through Smartcar)
- Locations important to you (tethering locations)
Vehicle Information including:
- Make, model, color and year, which allows us to determine your connector type and charge network
Information about your preferences and experiences including:
- Travel locations
- Locations that you identify as points of interest
- Amenity preferences, e.g. restaurants, gyms, hotels, rest areas,
- Favorite charging stations
- Information you provide about charging stations including feedback and photos
- Information you provide regarding your reason for contacting us
Automatically Collected Information
By choosing to use the Services, you agree to provide Rovi with certain information that is automatically created, collected, and recorded by your use of the Services. Rovi uses third parties, including Google Analytics, Microsoft Clarity and other in-application analytics tools from social media websites and mobile applications to collect this information which may include personal information.
The data collected may include but is not limited to:
- Device type and settings
- Device id
- IP address
- Internet service provider
- Software used, browser type, and operating system
- Web pages and mobile applications that you view and time spent on them, links you click on
- Search queries that you run on the Services,
- Websites or other referring services you visited before and after visiting the Services (referring URL)
- Dates and times you access or use the Services
- Time zone
- Location – longitude and latitude
Communication Information
We may collect the contents of your communications with us, whether via e-mail, social media, telephone or otherwise as well as your interactions with our e-mails, including whether you opened the email or clicked on any links. Where permitted by applicable law, we may collect and maintain records of calls and chats with our agents, representatives, or employees via message, chat, post, or similar functionality. We may use this information to improve our marketing, to understand our audience, and to improve the Services.
Information Obtained from Other Sources
We may obtain personal information and other information about you in connection with the Services from our business partners and publicly and commercially available sources, including:
- If you connect with us through Smartcar, we may obtain information about you and your vehicle(s) including: some text
- Name
- Email address
- Vehicle make, model, and year
- Vehicle identification number (VIN)
- Battery level, battery capacity, and other vehicle information
- Location
- If you access third party applications, such as HEREWeGo and Yelp, through the Services, we may obtain information that you have permitted those third parties to share with us, including:some text
- Your travel locations
- Travel routes
- Travel distances
- Amenity ratings and reviews
- If you interact with us through a social media site or other third-party, we may obtain information such as your username and other information you have permitted those services to share with us consistent with your privacy settings for that third-party account.
How We Use Personal Information
We use the information we collect, including personal information, for a variety of purposes, including providing the Services, to comply with legal requirements, and for security purposes. For example, to the extent permitted by applicable law, we may use personal information to:
- Provide customer support, fulfill customer requests and respond to customer inquiries;
- Provide you with location-based services such as search results, advertising, offers and other location-based content;
- Notify you about certain changes to the Services;
- Respond to reviews, comments, or other feedback provided to us;
- Deliver marketing messaging and ads on the Services and on third party apps and websites;
- Measure the performance and effectiveness of our marketing efforts;
- Personalize our offering in order to provide you with more relevant services, for example, to make recommendations and to display customized content and advertising;
- Provide blog content and online trip planners;
- Improve the Services including the development of new products and services;
- Comply with applicable legal or regulatory requirements;
- Protect against fraud and illegal activity;
- Enforce our legal rights and policies; and
- Protect the security and integrity of the Services
Sharing of Personal Information
We may share your personal Information as follows.
Service Providers
We engage certain trusted third parties to perform functions and provide services to us, including, without limitation, website hosting and maintenance, customer relations and support, database storage and management, data analysis, and marketing and social media services. We may share your personal information and other information with these third parties, but only to the extent necessary to perform these functions and provide such services.
Third Party Partners
We may disclose your personal information and other information to our third party partners, including HEREWeGo and Yelp, and sponsors who provide products and services you may purchase, redeem or request through the Services. The use of your information by such third parties will be subject to the privacy policies of such third parties once such information is transferred.
Other Third Parties
We also may share, disclose, or transfer your personal information and other information with third parties as follows:
- To government agencies, advisors and other third parties, in order to comply with applicable laws, the service of legal process, or if we reasonably believe that such action is necessary to (i) comply with the law requiring such disclosure, (ii) protect Rovi’s rights or property, (iii) prevent a crime or protect national security or (iv) protect the personal safety of the users or the public;
- If we believe your actions violate our Terms of Use or other policies; or
- In connection with a financing or a sale, acquisition, merger or any other transaction involving a change of control in our business, including but not limited to a bankruptcy or similar proceeding.
We may also share with others non-personally identifiable information or aggregated or anonymized information that does not directly identify you for marketing, advertising, or other uses.
Online Tracking Technologies
We collect personal information and other data from cookies, tracking and similar technologies. We allow or enable third parties to collect personal information to provide their interest-based advertising services. The tracking technologies also include location-based tracking.
Rovi and our third party analytics providers, including but not limited to Google, Microsoft and AppsFlyer, may use cookies and similar technologies such as pixels, web beacons, and local storage to collect personal information and other information related to your online activities.
To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use our partners’ sites or apps.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites.
To learn more about how Microsoft uses data, visit Microsoft Privacy Statement. Microsoft utilizes the Digital Advertising Alliance system to enable opt-out. You can opt out of Clarity analytics by selecting Microsoft here.
Most browsers provide you with the ability to block, delete, or disable cookies, and your mobile device may allow you to disable transmission of unique identifiers and location data. If you choose to reject cookies or block device identifiers, some features and functionality of the Services may be limited or unavailable. Please review the help pages of your browser or mobile device for assistance with changing your settings.
Do Not Track
Some web browsers have a “Do Not Track” preference that transmits a “Do Not Track” header to the websites you visit with information indicating that you do not want your activity to be tracked. We do respond to browser “Do Not Track” signals.
How Long Do We Keep Your Personal Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it has been collected, as outlined in this Privacy Policy. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain information that no longer identifies you indefinitely.
Security
Rovi uses commercially reasonable efforts to protect the privacy and security of personal information we collect and process and to ensure that our systems are secure and meet industry standards. However, we cannot guarantee the security of personal information, and we cannot guarantee that unauthorized access, hacking, data loss or other breaches will never occur. WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY BREACHES OF SECURITY, DAMAGE TO YOUR DEVICE, OR ANY LOSS OR UNAUTHORIZED USE OF YOUR PERSONAL INFORMATION OR OTHER DATA.
Cross-Border Transfers
The Services are based in the United States and hosted on servers inside and outside the United States. If you are located in Canada or elsewhere outside of the United States, information that we collect will be transferred, processed and stored in the United States, a jurisdiction in which the data protection and privacy laws may not offer the same level of protection as those in the country where you reside or are a citizen. By providing information on the Services you freely and specifically consent to the transfer, processing and storage of information in the United States and other jurisdictions.
UNAUTHORIZED USE
Unauthorized attempts to use the Services in a way that violates our Terms of Use, to utilize the Services for other than its intended purposes, or to defeat or circumvent the Service’s security features are strictly prohibited.
Children’s Privacy
We do not intend for the Services to be used by children under the age of 16, nor do we intentionally collect or solicit any Personal Information from children under the age of 16.. If you are under the age of 16, please do not provide us any information and promptly exit the Services.
Third Party Sites or Apps
The Services may contain links to or from external websites, plug-ins or applications. Please note that this Privacy Policy does not apply to such third party websites, plug-ins, and applications. Rovi is not responsible for the practices and policies (including privacy policies) of third parties and, therefore, you should review the privacy practices and policies of such third parties prior to providing your personal information in connection with such websites, plug-ins or applications.
Contact Us
If you have any questions about our practices or this Privacy Policy, please contact us at [privacy@rovi.co].