FAQs

General

Do I need to create an account to use the app?

No, you do not need to create an account to use the app, but the overall user experience and personalization is optimized when creating an account. By creating an account, you can save favorite stations, rate and review stations, add your EV to personalize the experience.

How do I create an account?

You can create or edit your account at any time by clicking on the Account tab and clicking on User Profile, then select sign-up.

Is the app free to use?

Yes, the app is free to use, but there are subscription plans that include benefits (more to come).

What devices is the app available on?

Currently, the app is only available for download on the Apple App Store.

Is the app compatible with all electric vehicles?

Yes, the app is designed to be compatible with a wide range of electric vehicles, including popular brands and models. It supports standard charging connectors such as CCS, CHAdeMO, Tesla, and Type 2.

If I have a Plug-in Hybrid vehicle, can I use your app?

Although the app is optimized for EVs, you can use the app to search, filter, and navigate to any compatible charging station.

How can I provide feedback, report bugs, or suggest improvements to the app?

Your feedback is always welcomed. You can provide feedback by clicking on the Account tab, and scrolling down to the "Support" section and selecting "Report an Issue," where you can submit feedback.

Finding Charging Stations

Can I upload photos or feedback about a charger and my charging experience?

Yes. You must have an account created to leave station feedback or photos.

To leave feedback, click on the station and select the check in button from the bottom menu. From here, the the app will guide you through leaving feedback on:

Station Reliability – were you able to charge successfully?

Station Standouts – what did you like about this station (click all that apply)?

To upload a photo of a station, select the station and scroll down to the station details. Here, you’ll find an add photo button.

Does the app show charger photos or reviews?

Yes, after selecting a station, you can review the station details within the station drawer, which include recent photos, reviews, and stand-outs.

Can I see detailed information about each station?

Yes. After selecting a station, a drawer will appear on the bottom of the screen. Click on the drawer to access the station details page. From here, scroll down to review the following details:

Can I filter by charging speed, connector type, or charge network provider?

Yes, you can filter for requirements like charging speed, connector type, or charge network provider by clicking the filter button or by using the quick-filter drop-down menu.

Please note: Your filter selections will remain active until you either reset or change them.

Can I see real-time availability of chargers?

Yes, if a charging station is currently available, this icon ( ) will be displayed on the map. See additional details, like how many charging ports are available, by clicking on that station. You can also filter stations based on real-time availability by clicking the filter button ( ) and selecting available as a filter.

Please note: real-time availability is currently only available for ChargePoint, Tesla, Blink, Shell Recharge, Volta, and Electrify America.

Can I find charging stations based on nearby restaurants, shopping, etc.?

Yes. Click on the EV tab located on the bottom left of the app screen. From here, browse both a map and a list of stations within walking distance to amenities like restaurants and shopping. Filter for your preferred amenity by choosing one at the top of the EV map. There are eight amenity categories to choose from:

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After selecting an amenity category, click on any station marker on the map or in the map drawer to review the station and amenity details.

How do I use your app to find charging stations near me?

There are many ways to find charging stations in the app. The most convenient option is to click take me to the nearest station from your app’s dashboard. This will automatically select the nearest charging station that matches your filter settings (such as connector type, charge network, and charge level). If you would like to browse all nearby stations, click the EV stations tab on the dashboard to explore nearby charging stations on a map.

Which charging networks or charge point operators (CPOs) does your app support?

The app supports searching, filtering, and navigation to over 160,000 chargers from over 80 charging networks, including ChargePoint, Tesla, Electrify America, EVgo, Volta, and Blink.

Amenities

How do I access Yelp ratings and reviews?

Our partnership with Yelp makes it truly simple to see an amenity’s Yelp profile directly in the app:

From the dashboard, select the amenity category you are considering.
Next, select the charging station you want to use.
Scroll down the charging station’s profile to the section titled Nearby Amenities.
Select the location/business you want to learn more about.
From here, you’ll see the distance to the venue, whether or not it’s currently open, recent photos uploaded by Yelp users, three of the latest reviews, and other nearby charging stations.
To see additional information, click one of the reviews to open the restaurant’s full Yelp profile, directly in the app.

Enjoy easy access to valuable insights for your EV adventures!

Does the app provide details on amenities?

Yes, any amenity searched for or selected within the app will open a drawer that displays the following amenity details (if available):

Name
Address
Phone number
Open or closed status
Amenity category
Yelp ratings, reviews, and photos
Nearby charging stations

Can I find charging stations based on what amenities are nearby?

Yes, in the EV tab located on the bottom left of the app screen, you can view both a map and a list of stations within walking distance to convenient amenities. To filter for a select amenity category, choose its corresponding icon. There are eight to choose from:

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After selecting an amenity category, click on any station marker on the map or in the map drawer to review the station details.

Route Planning and Navigation

Can I use the app to plan a route?

Yes, you can use the app to navigate to any location: a charging station, amenity, or general address. When you select that location (by clicking the pin on the map), you will have the option to click directions. This will bring up the route planning screen. The route planner automatically sets your current location as the start place and the selected location as your destination. It will also calculate driving distance and ETA.

You also have the option to add a stop (such as a charging station, an amenity, an address, or a pin on the map) or to re-order the stops along your route.

Once your desired locations are set, click navigate to start turn-by-turn navigation to your destination(s).

Vehicle Connection

Can I connect multiple vehicles to Rovi?

Yes, you can add up to five EVs to Rovi. You can connect an EV manually (by entering your EV’s make, model, year, and color) or automatically (by connecting your EV using your OEM credentials). To manage and view your saved EVs, go to the main app dashboard and scroll left to right on your EV photo to view all of your saved EVs. You can also view and manage your saved EVs by going to the account settings tab on the bottom right of the main app dashboard and then selecting your EVs.

How do I disconnect my vehicle from Rovi?

On your main dashboard, click on your EV’s photo. Select the three dots at top right and click edit your EV. At the bottom of the screen, click delete EV to remove your EV from the app.

You can also remove an EV by going to the account settings tab on the bottom right of the main app dashboard. Select your EVs. Select the EV you wish to delete and click see details. Select the three dots on the top right and click edit your EV and then delete EV.

How do I find and access tire pressure status?

After automatically connecting your EV by using your OEM credentials, you will have access to your own EV dashboard by clicking on your EV photo. The EV dashboard will include a screen that allows you to view your tire pressure. The EV dashboard is only available for users that have connected their EV with their OEM credentials.

My car isn't connecting, how do I personalize my Rovi experience?

If you’re unable to automatically connect your EV by using your OEM credentials, you can still customize Rovi by adding your EV manually. You will do this by entering your make, model, year, and color (optional). After adding your EV manually, the app will save your EV’s connector plug type as part of your EV filter settings to help optimize charging station recommendations and search results. A manually added EV will not have access to the “connected” app features such as:

Monitoring and managing battery charge
EV routing planning and navigation
Management of EV battery charge limits
Start and stop a charging session
Locating your EV
Unlock and lock your EV
Check and monitor tire pressure

Can I connect my hybrid to Rovi?

As a hybrid owner, you can use Rovi to search for charging stations, find nearby amenities, and check in at stations to leave feedback. However, the app doesn’t allow you to add your hybrid’s specific details for access to features like route planning and navigation.

What information do I need to connect my vehicle to the Rovi app?

To connect your vehicle to Rovi, you will need the make, model, and year of your EV. Including the color of your EV is optional, but selecting it will customize the image that appears on your app dashboard. To find your EV’s specific color code, look for a rectangular label on the driver’s side door panel or B pillar when you open the door. Tesla paint codes can be looked up here.

For a fully connected experience, connect your EV using your Original Equipment Manufacturer’s (OEM) credentials. This opens a selection of additional app features, such as:

Monitoring and managing battery charge
EV route planning and navigation
Management of EV battery charge limits
Starting and stopping a charging session
Locating your EV
Unlocking and locking your EV
Checking and monitoring tire pressure